Xin C
3D Artist

Where are the sculptures made?

The sculptures are created in Toronto, Canada, by a single artist. Each piece is 3D sculpted, printed, sanded, painted, and varnished—all done in-house. Contact xxx.titian@gmail.com if there is any questions.

Can I change an item in my order?

Due to low stock, changes cannot be made to your order once it has been placed.

Can I change my delivery address?

Unfortunately, we are unable to modify the delivery address once the order has been placed. Please make sure to carefully review your information before completing your purchase to ensure accuracy.

Can I cancel my order?

Once your order is placed, it cannot be canceled.

Do you accept returns?

All sales are final. We do not offer returns or exchanges on any products.

Restocking 

All items on xtitian website will be restocked in time. if an items is removed from the website or listed as sold out, it will no longer be restocked.   

How are orders packaged?

We handle all orders with the utmost care to ensure the safety of your product during transit. Orders are shipped from Toronto, Canada.

Please note that once the package is shipped, we have no control over any delivery delays or damage that may occur. If your order is missing or arrives damaged, please first contact the delivery service provider to open a claim. The delivery service is responsible for resolving issues related to lost or damaged packages.

When will my order be dispatched?

Orders will be dispatched within one week of placing your order.

Can I track my order?

Yes, all orders are shipped with tracking. You will receive an email with your tracking information once your order has been dispatched.

Do you offer international shipping?

Yes, we offer worldwide shipping. However, please note that shipping to some countries may be more challenging.

Do I need to pay customs fees or import charges?

Orders shipped outside of Canada may be subject to customs charges or import duties upon arrival. Unfortunately, we do not cover these expenses, as they vary by location. The customer is responsible for any additional fees.

Tariffs and Taxes

xitian operates out of Toronto, Canada. Any tariffs or taxes applied to your order upon entry into your country are determined by your government and are outside of xitian’s control. These fees cannot be estimated or included in our shipping costs and may vary based on your location and order.

Abandoned Shipments

If you refuse a package, it will be considered abandoned and lost. Please note that refunds will not be issued for abandoned shipments.

This Privacy Policy outlines how xtitian store (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://xtitian.format.com/store (the "Site"), or otherwise interact with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any individual whose information we have collected in accordance with this policy.

We encourage you to read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as outlined here. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Changes to Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on the site.

How We Collect and Use Your Personal Information

To deliver our services, we collect personal information from various sources, as detailed below. The type of information we gather may vary based on your interactions with us.

In addition to the specific uses mentioned, we may use your information to communicate with you, provide our services, fulfill legal obligations, enforce our terms of service, and safeguard the rights of our services, users, and others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and your use of our Services. When we refer to "personal information," we mean any information that identifies, relates to, describes, or can be linked to you. The sections below outline the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information you directly provide to us through our services may include:

Basic contact details: Your name, address, phone number, and email.
Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Shopping information: Items you view and add to your cart.
Customer support information: Any details you choose to include in your communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information about yourself. While you can choose not to share this information, doing so may limit your ability to use or access those features.

Information We Collect through Cookies

We also automatically gather certain information about your interactions with the Services. To collect this data, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data can include details about how you access and use our Site and your account, such as device information, browser details, network connection data, your IP address, and other information related to your interactions with the Services.

Information We Obtain from Third Parties

Finally, we may collect information about you from third parties, including vendors and service providers who gather information on our behalf, such as:

Companies that support our site and services, like PayPal.
Our payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, ensuring we meet our contractual obligations to you.

When you visit our site, open or click on our emails, or interact with our services or advertisements, we or our third-party partners may automatically gather certain information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. For more details, please refer to the section below on Third Party Websites and Links.

  How We Use Your Personal Information

Providing Products and Services: We use your personal information to deliver our services and fulfill our contract with you. This includes processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, and arranging shipping.

Marketing and Advertising: We utilize your personal information for marketing and promotional purposes, such as sending you marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve using your information to tailor the services and advertising on our site and other platforms.

Security and Fraud Prevention: We use your personal information to detect, investigate, and address potential fraudulent, illegal, or harmful activities.

Communicating with You: We use your personal information to provide customer support and enhance our Services. This is in our legitimate interest to respond to your needs, deliver effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use in relation to our store powered by Format, please visit https://www.format.com/workflow-cookie-policy. We use Cookies to enhance and improve our site and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interactions with our services. This is in our legitimate interest to administer, improve, and optimize our offerings. We may also allow third parties and service providers to use Cookies on our site to better customize the services, products, and advertisements displayed on our site and other websites.

Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Please note that blocking or removing Cookies may negatively affect your user experience and may prevent some services, including specific features and overall functionality, from working properly or being accessible. Additionally, blocking Cookies may not fully stop how we share information with third parties, including our advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances may include:

Sharing with vendors or other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment and shipping.
Disclosing specific information to third parties when you direct us, request us, or consent to such disclosure, for example, to ship products or through social media widgets.
Sharing information with our affiliates or within our corporate group as part of our legitimate interest in running a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas and search warrants), to enforce terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services may allow you to submit product reviews and other user-generated content. If you choose to share user-generated content in any public area of the Services, this content will be publicly visible and accessible to everyone.

We do not control who can access the information you decide to share, and we cannot guarantee that those who access it will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our site may include links to websites or online platforms operated by third parties. If you follow these links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of these external sites, including the accuracy, completeness, or reliability of the information found there. Information you share in public or semi-public spaces, such as on third-party social networking platforms, may also be visible to other users of the Services and those platforms, with no limitations on its use by us or third parties. Our inclusion of these links does not imply endorsement of the content on those platforms or their owners/operators, except as specifically stated on the Services.

Children’s Data

The services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has shared their personal information with us, please contact us using the information provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of having “shared” or “sold” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are completely foolproof, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure while in transit. We advise against using unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information varies based on factors such as whether we need the information to maintain your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in specific circumstances, and we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
Right to Correct: You may request that we correct any inaccurate personal information we have about you.
Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party, under certain conditions and with specific exceptions.
Restriction of Processing: You may have the right to ask us to stop or limit our processing of your personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: If we decline to process your request, you have the right to appeal our decision by responding directly to our denial.

You can exercise any of these rights as indicated on our site or by contacting us using the details provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can respond substantively to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof of your authorization for the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. 

Where can I keep up to date?

Follow me on Instagram for in progress shots and upcoming shop updates. 

Contact xxx.titian@gmail.com if there is any questions.

Take a look at the rest of my website if you're interested in my work, hope you feel inspired. Thank you for checking out my art, much appreciated